Member Terms and Conditions

1 Your Agreement With Us

By using CoopSolve, you're entering into an agreement with:

• Firstlincoln Technologies Limited – We provide and maintain the CoopSolve platform
• Your Cooperative Society – They manage your membership and financial services

When you click "I Agree" during registration or continue using CoopSolve, you confirm that:

• You've read and understood these Terms and Conditions
• You've read and understood our Privacy Policy
• You meet all the requirements to use the platform
• You're also bound by your cooperative's by-laws and policies

2 Services Available to You

Through CoopSolve, you can access the following services (subject to your cooperative's configuration):

2.1 Service Availability

We work hard to keep CoopSolve running 24/7, but sometimes the platform may be unavailable due to:

• Scheduled maintenance (we'll try to notify you in advance)
• Emergency fixes or security updates
• Internet or network problems
• Issues with banks or payment providers

We're not responsible for losses if the platform is temporarily unavailable.

3 Who Can Use CoopSolve

To use CoopSolve, you must:

• Be at least 18 years old – Minors can only use the platform with parental/guardian consent and supervision
• Be a member of a registered cooperative – Your cooperative must be using CoopSolve
• Have valid identification – National ID (NIN), passport, driver's license, or voter's card
• Have a Bank Verification Number (BVN) – Required for financial services
• Have a working phone number and email – For notifications and security

4 Your Account

4.1 Creating Your Account

To create an account, you'll need to provide:

• Your full legal name (as it appears on your ID)
• Phone number and email address
• A valid form of identification
• Your BVN for financial services
• Other information your cooperative requires

4.2 Account Verification

Before you can access all features, we'll verify your identity using your BVN and other documents. This is required by Nigerian law and protects you from fraud.

4.3 Your Login Credentials

You're responsible for keeping your account secure:

• Password: Create a strong, unique password. Don't use the same password as other accounts.
• Transaction PIN: This 4-6 digit PIN authorizes financial transactions. Keep it secret.
• Biometric Login: If available, you can use fingerprint or face recognition for faster, secure login.

4.4 Account Responsibility

You are responsible for everything that happens on your account. If someone else uses your account (with or without your permission), you're still responsible for their actions unless you've reported unauthorized access to us.

5 Savings Services

5.1 Making Deposits

You can add money to your cooperative savings through:

• Bank transfer to your cooperative's account
• Card payment through the app
• Transfer from your e-wallet
• Salary deduction (if arranged with your employer)

5.2 Withdrawing Funds

To withdraw from your savings:

• Submit a withdrawal request through the app
• Your cooperative will process the request according to their policies
• Funds will be sent to your registered bank account
• Processing time depends on your cooperative's rules

5.3 Interest on Savings

Your cooperative may pay interest on your savings. The interest rate is set by your cooperative, not by CoopSolve. Check with your cooperative for current rates.

5.4 Minimum Balance

Your cooperative may require you to maintain a minimum balance. This varies by cooperative.

6 Loan Services Important

6.1 Applying for a Loan

To apply for a loan through CoopSolve:

1. Check your loan eligibility in the app
2. Select the loan type and amount you need
3. Provide any required information (guarantors, purpose, etc.)
4. Submit your application for approval
5. Wait for your cooperative's decision

6.2 Loan Approval

Loan approval is at your cooperative's or Fintech's discretion. They consider factors like:

• Your savings history and balance
• Your previous loan repayment record
• Your guarantors (if required)
• The cooperative's available funds
• Your cooperative's lending policies

6.3 Your Loan Obligations

When you accept a loan, you agree to:

• Repay on time: Make all payments by the due date
• Pay full amount: Repay principal plus interest as agreed
• Allow deductions: Authorize automatic deductions from savings/salary if you default
• Inform us of changes: Update your contact info and employment details

6.4 Late Payments and Default

6.5 Being a Guarantor

If you agree to guarantee someone else's loan:

• You become responsible for their loan if they don't pay
• We may deduct from your savings to cover their default
• Only guarantee loans you're prepared to repay yourself

7 E-Wallet Services

7.1 What is Your E-Wallet?

Your CoopSolve e-wallet is a digital account where you can store money and make payments. It's provided in partnership with Paystack, Embedly and 9 Payment Service Bank (9PSB).

7.2 Funding Your Wallet

Add money to your wallet via:

• Bank transfer
• Card payment
• USSD transfer
• Transfer from your savings (where allowed)

7.3 Using Your Wallet

You can use your wallet to:

• Transfer money to other CoopSolve users
• Transfer to bank accounts
• Buy airtime and data
• Pay bills (electricity, TV, etc.)
• Fund your cooperative savings

7.4 Wallet Limits

There are limits on how much you can hold and transact based on your verification level:

Note: Limits may vary based on regulatory requirements and providers terms and conditions.

7.5 E-Wallet Security

• All wallet transactions require your PIN
• Enable notifications to monitor activity
• Report unauthorized transactions immediately

8 Airtime, Data & Bill Payments

8.1 Available Services

• Airtime: MTN, Glo, Airtel, 9Mobile
• Data Bundles: All major networks
• Electricity: EKEDC, IKEDC, AEDC, and other DisCos
• Cable TV: DSTV, GOtv, Startimes
• Internet: Spectranet, Smile, and others

8.2 How It Works

1. Select the service you want
2. Enter the details (phone number, meter number, etc.)
3. Confirm the amount
4. Enter your PIN to authorize payment
5. Receive confirmation

8.3 Failed Transactions

If a transaction fails:

• Your money will be automatically reversed within 24-72 hours
• If not reversed, contact support with your transaction reference
• Keep your transaction receipts and references

8.4 No Refunds on Successful Purchases

Once airtime, data, or a bill payment is successfully delivered, we cannot refund it. Please double-check details before confirming.

9 Fees and Charges

Some transactions attract fees:

Note: Fees are subject to change. The app always shows the applicable fee before you confirm a transaction.

10 Do's and Don'ts Important

10.1 Serious Violations

The following can result in permanent account closure and legal action:

• Fraud: Using fake identity or documents
• Money laundering: Using the platform to hide illegal funds
• Hacking: Attempting to break into accounts or systems
• Scamming: Deceiving other members

11 Keeping Your Account Safe

11.1 Strong Password Tips

• Use at least 8 characters
• Mix uppercase, lowercase, numbers, and symbols
• Don't use obvious info (birthdays, names, "password123")
• Use a different password for CoopSolve than other apps

11.2 PIN Security

• Don't use simple PINs (1234, 0000, your birth year)
• Change your PIN regularly
• Never write your PIN where others can see it

11.3 If You Suspect Unauthorized Access

1. Change your password immediately
2. Change your transaction PIN
3. Contact CoopSolve support
4. Notify your cooperative administrator
5. Review recent transactions and report any you didn't make

12 Problems and Complaints

12.1 Transaction Disputes

If you notice a problem with a transaction:

1. Report it within 7 days of the transaction
2. Provide the transaction reference number
3. Describe the issue clearly
4. Provide any supporting evidence

12.2 How to Complain

• In-App: Go to Help → Submit a Complaint
• Email: support@coopsolve.com
• Phone: Call our your Cooperative / Fintech support line

12.3 Response Time

We aim to respond to complaints within:

• 24 hours for urgent issues (unauthorized transactions)
• 3-5 business days for general complaints
• 14 days for complex investigations

12.4 If You're Not Satisfied

If we can't resolve your complaint to your satisfaction, you can:

• Escalate to your cooperative's management
• Contact the CBN Consumer Protection Department
• Seek mediation or legal advice

13 Our Responsibilities Legal

13.1 What We're Responsible For

• Keeping the platform secure and operational
• Processing your transactions accurately
• Protecting your personal data
• Providing customer support

13.2 What We're NOT Responsible For

• Losses if you share your credentials with others
• Your cooperative's decisions on loans or withdrawals
• Problems with banks, networks, or third-party providers
• Losses from using wrong transaction details
• Platform unavailability due to circumstances beyond our control
• Decisions made by your cooperative/Fintech Providers

13.3 Limitation of Liability

To the extent allowed by law, our total liability to you for any claims related to CoopSolve is limited to the fees you've paid to us in the past 12 months, or ₦10,000, whichever is higher.

13.4 No Financial Advice

CoopSolve is a technology platform. We don't provide financial, legal, or investment advice. Consult qualified professionals for such advice.

14 Closing Your Account

14.1 You Want to Close Your Account

You can request to close your account at any time. Before closing:

• Repay any outstanding loans in full
• Withdraw or transfer your e-wallet balance
• Settle any fees owed
• Contact your cooperative about your savings

14.2 We May Close or Suspend Your Account

We can suspend or close your account if you:

• Violate these Terms and Conditions
• Engage in fraud or illegal activities
• Fail to complete identity verification
• Have been inactive for an extended period
• Are requested by law enforcement or regulators
• Are removed from your cooperative's membership

14.3 What Happens After Closure

• You lose access to the platform immediately
• Outstanding loans and obligations remain payable
• We may retain your data as required by law
• Unused e-wallet funds will be handled per regulations

15 Changes to These Terms

We may update these Terms from time to time. When we make changes:

• We'll update the date at the top
• We'll notify you via the app or email
• For major changes, we may ask you to accept the new terms

If you continue using CoopSolve after changes take effect, you're agreeing to the new terms. If you don't agree with changes, you should stop using the platform.

16 Legal Information

16.1 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be handled in the courts of Lagos State, Nigeria.

16.2 Entire Agreement

These Terms, along with our Privacy Policy and your cooperative's by-laws, form the complete agreement between you and us regarding CoopSolve.

16.3 Severability

If any part of these Terms is found to be invalid, the rest remains in effect.

16.4 No Waiver

If we don't enforce a rule once, it doesn't mean we won't enforce it later.

16.5 Assignment

You can't transfer your account or these Terms to someone else. We can transfer our rights and obligations to another company.

17 Contact Us

We're here to help! Reach out if you have questions or need assistance: